If you live in public housing in , and find mold in your house, you should take the following steps:

  • According to NYCHA, you should wear gloves and protective eye goggles and try to clean off the area using a soap solution or an antimicrobial cleaner.
  • If the mold persists then take the following steps:

  • Call NYCHA's Customer Contact Center and file a complaint.
  • A 'mold work order' is created and someone is sent to your house within 48 hours to inspect.
  • After the initial evaluation, the housing authority sends a worker within 7 days to come and clean the mold.
  • The mold cleaner might visit just once or a couple of times depending on the severity of the problem and removes the mold with a very strong bleach-based cleaner. Some affected residents have reported that the cleaner sometimes simply scrapes away the mold and closes the repair ticket.
  • If the paint surface has been damaged, a painter or plasterer will come in to repaint the area.
  • Credit: Oresti Tsonopoulos
    Jacob Riis Houses on the Lower East Side in 2014.

    The entire process may take anywhere from a day to a year, say many residents.

    Generally, the underlying cause is a leaking pipe or inadequate ventilation in a humid environment. If repairing these requires skilled trades' workers, such as plumbers or roofers, NYCHA will send someone within 15 days. NYCHA does not permit residents to undertake any repair work by themselves or hire private repairmen. If they do, they risk getting evicted. Instead, they must officially lodge a complaint with the housing authority.